Empower customer communication solutions as a Senior Customer Service Technician with Comtech Telecommunications Corp. in New Brunswick, Canada. Leverage your expertise in VoIP and technical support for complex issues.
In this senior-level role, you will provide advanced troubleshooting for technical support issues, assisting both customers and Tier I & II technicians. Collaborate with multiple departments to escalate and resolve issues effectively. Additionally, you will moderate customer calls, ensure successful incident resolutions, and support system upgrades.
Key Responsibilities: • Provide advanced troubleshooting for technical support issues • Escalate tickets and collaborate with various departments • Host customer calls as Subject Matter Expert (SME)
• Review system configurations to identify problems • Travel to customer sites for troubleshooting assistance
Requirements: • 5+ years of Network Operating Center experience • Solid knowledge of IP networking and VoIP • Familiarity with routers, switches, and cabling • Excellent communication and customer service skills • Ability to work non-standard hours as needed
Bring your technical skills and customer-focused approach to enhance solutions at Comtech Telecommunications. #J-18808-Ljbffr
📌 Senior Customer Service Technician at Comtech (Winnipeg)
🏢 Comtech Telecommunications
📍 Winnipeg
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