Enhance the customer journey with Ribbon as an AI Hiring Platform Specialist. Focus on troubleshooting, technical assistance, and ensuring clients maximize their platform usage.
In this hands-on position, you will be responsible for supporting Ribbon’s customers effectively. The role combines technical knowledge with a customer-first mindset to improve the overall experience for hiring teams and candidates. Engage with internal teams to resolve technical issues and provide effective onboarding support.
Key Responsibilities:
• Act as the first point of contact for user inquiries
• Investigate and troubleshoot technical problems promptly
• Help onboard and enable customers with platform features
• Maintain transparent documentation and helpful resources
• Identify and escalate recurring system challenges and feedback
Requirements:
• 1-3 years in a relevant technical support or success role
• Strong analytical and problem-solving capabilities
• Exceptional communication and customer interaction skills
• Detail-oriented with a focus on accuracy and follow-through
• Previous experience with ATS or related systems is beneficial
Support Ribbon’s mission in shaping hiring processes by providing expert guidance and efficient technical solutions.
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