Join Cummins as a Service Administrator to enhance customer interactions for trucks and buses in Mississauga, ON. Your role focuses on managing service orders and fostering robust customer relationships in a fully onsite position.

In this role, you'll be pivotal in creating exceptional service experiences through effective communication with customers. You will manage the opening and fulfilling of work orders while delivering updates on repair status. With a keen understanding of technical repair processes, you’ll explain charges and breakdowns to customers, ensuring satisfaction and clarity.

Key Responsibilities:
• Serve as point of contact for customers during service
• Prepare and manage repair plans and documentation




• Collaborate with technicians to schedule and complete repairs
• Review and resolve customer repair concerns
• Maintain accurate records within service systems

Requirements:
• Background in customer service within a related field
• Familiarity with diesel or heavy equipment services
• Excellent communication and organizational skills
• Experience with service management applications
• Required technical trade school diploma or certification

Drive customer satisfaction and service efficiency as a Service Administrator at Cummins.
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📌 Service Administrator for Trucks & Buses (Ontario)
🏢 Cummins
📍 Ontario