As Sales Manager in MCI's call center, spearhead strategies that elevate customer interactions and boost sales. This role requires a blend of leadership and operational management skills.

This site-based position emphasizes the importance of customer experience across various channels. You'll mentor supervisors, implement effective operational strategies, and oversee performance metrics. Your goal will be to foster a culture of accountability and continuous improvement while promoting a high-performing team setting.

Key Responsibilities:
• Direct a team of inbound and outbound call representatives
• Implement effective coaching for enhanced customer service
• Analyze and improve performance metrics consistently




• Lead motivation and development strategies for your team
• Develop quality assurance methods for service delivery

Requirements:
• Must have background in call center management
• Excellent verbal and written communication skills
• Ability to manage diverse teams and tasks effectively
• Knowledge of data entry and computer applications
• Strong aptitude for conflict resolution and problem-solving

Bring your leadership and customer service skills to MCI and make an impact!
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📌 Sales Manager for Call Centers (Nova Scotia)
🏢 Mass Markets
📍 Nova Scotia