Join the team as a Contact Center Automation Engineer focused on UI and API testing automation with Java expertise. Contribute to enhancing customer experiences through innovative automation solutions.

This position demands a robust background in contact center platforms along with hands-on experience in automating IVR processes using tools such as Cyara and Hammer. You will deliver technical leadership for maintenance releases and ongoing support, ensuring system efficiency and reliability.

Key Responsibilities:
• Develop IVR and routing automation processes
• Execute automated testing across UI and APIs effectively
• Oversee enhancements and support activities within the team
• Engage in Agile methodologies for software development
• Employ Bitbucket/Git and JIRA for efficient project tracking

Requirements:
• Strong knowledge of contact center automation frameworks
• Proficiency in Core Java and Agile practices
• Familiarity with automation tools like Selenium and Postman
• Previous experience in structured Agile environments
• Ability to lead and mentor team members

Leverage your automation skills to transform the operational landscape of contact centers.
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📌 Contact Center Engineer – UI/API Automation (Ontario)
🏢 Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
📍 Ontario