McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well‑being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

About the Role The

Patient Services Specialist

plays a key role in supporting patients, healthcare providers, and payers by coordinating administrative and reimbursement‑related activities for Patient Support Programs. In this role, you will work directly with patients, physician offices, private insurers, and provincial drug plans to help facilitate access to prescribed therapies.

Your focus will be on ensuring complete and accurate documentation, expediting reimbursement decisions where possible, and delivering a positive, professional patient experience. This position is well suited for candidates who enjoy patient‑facing administrative work, problem‑solving, and collaborating with multiple healthcare stakeholders in both English and French.

This is a full‑time, fully remote role, with shifts scheduled within program operating hours of 8:00 a.m. - 8:00 p.m. EST.

What You’ll Do:

Serve as a point of contact for patients, insurers, and physician offices regarding reimbursement and patient support documentation

Collect, review, and submit completed reimbursement forms to private and/or provincial drug plans

Follow up with insurers and agencies to obtain coverage decisions and provide timely status updates

Enter and maintain accurate case notes, documentation, and outcomes in patient databases





Escalate complex cases or issues outside program scope in accordance with established processes

Provide reimbursement status updates and program information to healthcare professionals

Support patient follow-ups on behalf of physician offices to promote continuity of therapy

Answer inbound calls, make outbound calls, and manage email and fax correspondence

Accurately document and report Adverse Events in accordance with program and regulatory requirements

Meet defined service levels, quality standards, and key performance indicators

Participate in continuous improvement activities related to processes, quality, and training

Basic Requirements:

High school diploma or equivalent, or an equivalent combination of education and experience

3+ years of related experience in an administrative, healthcare support, patient services, call centre, or customer service role

Experience interacting directly with customers, patients, or clients

Strong data entry, documentation, and administrative skills

Ability to follow defined procedures, manage multiple priorities, and meet deadlines

Preferred Skills / Experience:

Experience in Patient Support Programs (PSP), reimbursement support, or specialty pharmacy

Familiarity with private and provincial drug plans in Canada

Previous healthcare, insurance, or pharmaceutical industry experience

Experience working in a remote or virtual call-based environment

Proficiency with Microsoft Office (Word, Excel) and case management systems





Robust attention to detail and comfort working in emotionally sensitive situations

Work Location, Travel & Physical Requirements:

Fully remote – candidates may work from anywhere in Canada

Must be legally eligible to work in Canada

No travel required

Role involves extended periods of computer use, phone‑based communication, and data entry

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please.

Our Base Pay Range for this position $50,000 - $66,600

McKesson is an Equal Opportunity Employer McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) [email protected] or (Canada) [email protected]. Resumes or CVs submitted to this email box will not be accepted.

Join us at McKesson! #J-18808-Ljbffr

📌 Patient Services Specialist (6-Month Contract) (Winnipeg)
🏢 McKesson
📍 Winnipeg