Drive client satisfaction as a Client Onboarding Specialist with RBC Capital Markets. Leverage your organizational skills to streamline the onboarding process for clients across Europe.
As an Onboarding Specialist, you will serve as the primary escalation point for client lifecycle requests involving KYC, AML, and various operational teams. This role demands a blend of compliance expertise and exceptional communication skills to nurture client relationships and manage onboarding timelines effectively. Your contributions will be crucial in enhancing overall client satisfaction.
Key Responsibilities:
• Oversee client onboarding requests from initiation to completion
• Update stakeholders on onboarding status regularly
• Address operational deficiencies and escalate issues
• Ensure adherence to KYC and compliance protocols
• Provide tailored client guidance throughout the onboarding journey
Requirements:
• Bachelor’s Degree or relevant similar qualifications
• Experience in KYC, operations, or a related role
• Familiarity with Capital Markets products beneficial
• Excellent MS Excel and CRM proficiency
• Solid interpersonal and communication skills
Facilitate a smooth client onboarding process and become an invaluable asset within the RBC Capital Markets team.
#J-18808-Ljbffr