Step into a pivotal role as a Customer Care Facilitator at the Saskatchewan Workers Compensation Board in Regina. Engage directly with injured workers and their support systems to enhance their recovery experience.

In this permanent position, you will focus on delivering superior service to those managing claims for longer-term work injuries. The ideal candidate possesses strong communication, problem-solving, and decision-making skills, along with the ability to build relationships with diverse stakeholders. As a key player in our transforming organization, your focus will be on case management and return-to-work planning to support workers effectively.

Key Responsibilities:
• Assess individual worker needs and administer benefits
• Develop recovery and return-to-work plans




• Manage assigned caseloads and prepare documentation
• Authorize services and benefits for injured workers
• Collaborate with various stakeholders throughout the recovery process

Requirements:
• University degree in relevant fields
• At least one year of case management experience
• Valid class 5 Saskatchewan driver’s license
• Strong teamwork and customer service orientation
• Ability to thrive in a fast-paced workplace

Utilize your empathy and case management skills to make a meaningful impact as a Customer Care Facilitator at WCB in Regina.
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📌 Customer Care Facilitator at WCB (Saskatchewan)
🏢 First Nations University of Canada
📍 Saskatchewan