Join Clio as a Customer Onboarding Expert, driving effective product adoption across our client base. This role blends technical troubleshooting with strong relationship-building skills, vital for ensuring clients love our legal AI technology by the end of their onboarding.

As part of the APAC team, you'll oversee the first 90 days for each client, conducting strategy sessions and managing their unique onboarding needs. Your ability to articulate the advantages of our products will play a vital role in client satisfaction and retention. You'll collaborate closely with sales and customer enablement teams, ensuring all client engagements are seamless and productive.

Key Responsibilities:
• Run kickoffs and facilitate training sessions
• Ensure successful customer transitions with proactive support




• Maintain multiple accounts while achieving KPIs
• Troubleshoot onboarding challenges and escalate when needed
• Develop onboarding processes and best practices

Requirements:
• Three years of relevant onboarding or customer success experience
• Strong customer-centric mindset and communication
• Ability to manage numerous client cases simultaneously
• Adaptability to develop creative solutions
• Interest in the legal industry is advantageous

Support Clio’s vision of transforming legal experiences as you empower our clients with lasting success.
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📌 Customer Onboarding Expert at Clio (Alberta)
🏢 Clio
📍 Alberta