Lead the next level of customer service at Airbnb! As the Director of Premium Support, you will manage teams and refine operational strategies to enhance community engagement.

This role requires impressive leadership skills for overseeing 10-15 ambassadors dedicated to providing top-notch customer service. Your responsibilities will include addressing urgent issues, coaching team performance, and establishing guidelines that promote excellence. You'll collaborate on planning and ensuring your team is appropriately staffed and well-trained.

Key Responsibilities:
• Direct and develop a team of service ambassadors
• Handle complex and sensitive customer issues
• Implement performance improvement strategies and coaching
• Collaborate on staffing and operational plans
• Promote a culture of diversity and inclusion

Requirements:
• 8+ years of customer service or operations experience
• 5+ years managing team performance
• Solid data analysis capabilities with relevant tools
• Exceptional leadership qualities for team management
• Experience handling high-stress customer scenarios

Drive operational success and team engagement as Director at Airbnb.
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📌 Director of Premium Support for Airbnb (Quebec City)
🏢 Airbnb
📍 Quebec City