Canada Goose is looking for a skilled Product Manager to drive email marketing and customer engagement initiatives in Toronto. Lead and innovate for customer experience through integrated platforms.
In this key position, you will shape strategies and oversee the delivery of customer-facing platforms, including Salesforce Marketing Cloud and service tech. Leadership of two Scrum Pods will enable you to refine customer interactions and optimize engagement processes. Your role demands collaboration across multiple departments to achieve seamless service.
Key Responsibilities:
• Define and manage the product vision and strategy
• Lead two Scrum Pods focused on CRM and Customer Experience
• Optimize customer journeys across email and service channels
• Engage with cross-functional teams for roadmap alignment
• Execute agile practices for product delivery efficiency
Requirements:
• 3–5+ years of Product Management experience
• Proficient with Salesforce Marketing and Service solutions
• Solid background in managing product complexities
• Excellent stakeholder communication and engagement
• Analytical, with a focus on driving measurable outcomes
Drive digital customer engagement and transformation with Canada Goose as a leading Product Manager.
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