Join 407 ETR as a Manager, Customer Operations in Woodbridge to drive initiatives that improve customer experience and enhance operational efficiency. Leverage your skills to lead a motivated team.

In this critical position, you will lead customer-focused strategies that enhance service delivery and address inefficiencies through innovative solutions. Your coaching will empower direct reports while you oversee performance metrics and ensure alignment with departmental objectives.

Key Responsibilities:
• Implement effective customer experience and channel strategies
• Analyze customer feedback to identify improvement opportunities
• Monitor team performance and foster a culture of continuous improvement




• Manage departmental initiatives and priorities effectively
• Collaborate on change management and employee development efforts

Requirements:
• Bachelor’s degree or equivalent experience in a related field
• 5+ years in a managerial role within customer operations
• Solid ability to lead teams and drive operational enhancements
• Excellent verbal and written communication skills
• Proficient in data analysis and KPI interpretation

Support customer service excellence as a Manager at 407 ETR in Woodbridge.
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📌 Manager, Customer Operations Role (Ontario)
🏢 407 ETR Concession Company
📍 Ontario