Lead customer operations with a focus on strategic account management. Ensure successful delivery of products and services while building strong customer relationships.

This leadership position requires managing end-to-end operations for key strategic accounts in the Convenience and Fuel Retailer market. Collaborate with diverse teams including Sales, Accounting, and Professional Services to enhance service delivery. Your role includes driving performance metrics and actioning customer feedback to foster long-term partnerships.

Key Responsibilities:
• Own and lead the delivery for strategic customer accounts
• Collaborate with Sales, Development, and Support teams
• Monitor key performance metrics and act on customer feedback




• Schedule regular customer review meetings for quality assessment
• Develop action plans for early identified issues

Requirements:
• Minimum of 5 years in Operations leadership roles
• Expertise in Software and Hardware support
• Solid analytical and presentation skills
• Bachelor’s degree in a technical field
• Fluency in English and French required

Bring your operational leadership skills and customer-focused mindset to the forefront of strategic management in this pivotal role.
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📌 Strategic Customer Operations Management Role (Quebec City)
🏢 Jobtailor
📍 Quebec City