Elevate your career as a Mortgage Collection Specialist at Home Trust, part of the Fairstone Bank family. In this full time position, you will enhance customer experiences by resolving arrears issues and managing payment concerns.

Home Trust is seeking a dedicated Mortgage Collection Specialist to join its Toronto team. You will handle various customer service functions related to secured property arrears and ensure compliance with company policies. Your primary responsibilities will involve managing inbound and outbound calls, documenting communications, and ensuring timely follow-ups on arrears.

Key Responsibilities:
• Handle calls concerning arrears and payment arrangements
• Maintain accurate documentation of client communications
• Review mortgage system for timely collection follow-up




• Recommend departmental efficiencies for enhanced service
• Ensure compliance with internal policies and regulations

Requirements:
• Post-secondary degree in business or finance
• Minimum 2 years of administrative experience
• Knowledge of residential mortgage processes
• Proficient in Microsoft Office and documentation management
• Strong communication and relationship-building skills

Take the next step in collections within the thriving Fairstone Bank environment and make an impact on customer satisfaction.
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📌 Mortgage Collection Specialist at Home Trust (Ontario)
🏢 Fairstone Bank
📍 Ontario