Join Airbnb as a Bilingual Customer Support Specialist dedicated to enhancing user experiences in British Columbia. Utilize your solid communication skills in English and French to serve diverse community needs.

This bilingual role focuses on providing exceptional customer service, particularly for the Luxury segment. Ideal candidates will showcase adaptability, problem-solving abilities, and a proactive approach to case management. Collaborating with stakeholders across functions, you will help foster a welcoming environment for travelers and hosts alike.

Key Responsibilities:
• Resolve customer inquiries through various communication platforms
• Take ownership of case outcomes while enhancing user relationships




• Proactively identify opportunities to improve service quality
• Support team members with insights and best practices
• Facilitate communication with internal stakeholders effectively

Requirements:
• 3+ years in customer service within diverse teams
• Background in hospitality or technology welcoming
• Strong verbal and written bilingual skills
• Ability to navigate high-pressure situations
• Proven experience adjusting to rapidly changing priorities

Use your passion for excellent customer service to thrive at Airbnb.
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📌 Bilingual Customer Support Specialist (British Columbia)
🏢 Airbnb
📍 British Columbia