Drive data-driven improvements in customer support at Lyft as an Analytics Lead. Participate in enhancing user experiences using analytical frameworks and solutions in a hybrid environment.

This role requires a partnership with Product and Engineering teams to develop strategies that enhance the SCC team’s effectiveness. You will lead efforts in defining success metrics, conducting A/B tests, and presenting insights that impact business decisions. Candidates should possess strong relationship-building skills and a knack for translating complex data into explicit action items.

Key Responsibilities:
• Partner with stakeholders to align on business goals
• Develop metrics to assess support platform health
• Create dashboards to visualize key metrics




• Execute A/B tests to assess feature performance
• Monitor KPI performance and relay insights to leadership

Requirements:
• Degree in a quantitative field; advanced degrees preferred
• Minimum 2 years in an analytical or data role
• Proficient with SQL and Python for big data analysis
• Strong analytical thinking and detail orientation
• Excellent interpersonal skills for cross-functional collaboration

Utilize your analytical expertise to advance Lyft's mission in customer support.
#J-18808-Ljbffr

📌 Analytics Lead - Customer Support Insights (Ontario)
🏢 Socotra
📍 Ontario