Join Emburse's team as a Senior Customer Success Manager in a hybrid role based in Toronto. Drive customer success by maximizing value for enterprise clients.
This role involves owning account health and retention for a dedicated customer base. Your ability to build trusted relationships and conduct Executive Business Reviews will be crucial in identifying client savings and optimization opportunities. With a strategic focus, you will educate clients on products and resolve complex issues collaboratively.
Key Responsibilities:
• Lead account health and mitigate churn risks
• Build relationships with client C-suite executives
• Consult on travel program savings opportunities
• Provide onboarding guidance and support to junior CSMs
• Monitor program performance and troubleshoot issues
Requirements:
• Bachelor's degree with 5+ years in customer success
• Expertise in Salesforce and Microsoft Office applications
• Proven problem-solving and organization skills
• Exceptional communication abilities with clients
• Familiarity with Power BI for data analysis
Leverage your expertise to enhance customer relationships and drive adoption at Emburse.
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