Join a global enterprise as a Senior Application Support Delivery Manager and enhance service delivery excellence. Your role involves leading teams and driving ITIL practices while ensuring SLA adherence.
This position calls for an experienced SDM to manage the Application Managed Services, ensuring high availability and customer satisfaction. With over 15 years in application support, you will lead various engineering teams and leverage your knowledge of operational metrics and governance. The SDM is crucial in managing major incidents and implementing continuous improvements through AI and automation.
Key Responsibilities:
• Act as the main point of contact for all service delivery
• Ensure operational excellence and customer satisfaction
• Publish dashboards and reports for service metrics
• Facilitate incident resolution across support teams
• Conduct Root Cause Analysis and Post-Incident Reviews
Requirements:
• 15+ years of experience in AMS
• Robust enterprise application support experience
• Proven experience in leading global teams
• Familiarity with incident and change management
• Skills in driving automation initiatives
Take the lead in ensuring top-notch application support services as an SDM in a dynamic enterprise!
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