Join Cogeco as the Manager of Customer Success in Burlington and spearhead retention strategies while enhancing client relationships. This role combines creativity with analytical thinking.

In this managerial position, you will be responsible for developing and executing effective retention strategies that align with Cogeco's business objectives. Your extensive background in customer service will help you provide exceptional coaching to your team while facilitating cross-departmental projects. A solid focus on innovation will be key to driving customer success.

Key Responsibilities:
• Develop impactful customer retention programs
• Analyze and assess market trends for best practices
• Supervise and coach a team of supervisors




• Lead innovative projects to enhance customer advocacy
• Conduct performance reviews and manage team goals

Requirements:
• 8 years of experience in customer service roles
• 5+ years in management positions
• Strong problem-solving and facilitation skills
• Knowledge of telecom technology and databases
• College diploma required, university degree preferred

Bring your leadership skills to develop innovative customer engagement solutions at Cogeco.
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📌 Manager of Customer Success at Cogeco (Ontario)
🏢 Cogeco
📍 Ontario