Lead transformative initiatives as the Principal Vendor Manager at Intuit. This role focuses on strategic vendor partnerships that drive measurable success and operational excellence.

In this Principal-level position, you will act as the key force in managing vendor relationships and implementing performance improvement strategies across customer success partnerships. Your role will involve designing high-impact programs, monitoring KPIs, and collaborating with cross-functional teams to ensure effective service delivery at scale.

Key Responsibilities:
• Oversee strategic management of vendor relationships
• Drive accountability for KPIs including CSAT and AHT
• Conduct robust business reviews with detailed analytics
• Partner with WFM to optimize staffing strategies
• Be the primary escalation contact across internal teams

Requirements:
• 10+ years of experience in strategic partnerships
• Proven track record with BPO/vendor relationships
• Expertise in service delivery governance
• Solid analytical skills and data synthesis capabilities
• Bachelor's degree required; MBA preferred

Join Intuit and shape the future of customer success management.
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📌 Principal Vendor Manager at Intuit (Ontario)
🏢 Intuit
📍 Ontario