Join Brex as a Support Specialist I, focused on transforming customer interactions from Vancouver. Provide expert support that helps customers trust and love Brex’s platform.

As a Support Specialist I at Brex, you will be instrumental in ensuring customer satisfaction and retention. Your primary tasks will involve resolving client inquiries and collaborating with internal teams to make Brex’s tools even better. Embrace a remote working setting with some training based in Vancouver.

Key Responsibilities:
• Resolve inquiries via email, phone, and chat
• Leverage product expertise to address complex issues
• Document and report trends in customer feedback
• Mentor colleagues through knowledge sharing
• Actively contribute to team success

Requirements:
• Residing in the greater Vancouver, BC area
• Necessary flexibility for the Support team's hours
• Strong commitment to customer satisfaction
• Excellent verbal and written communication skills
• Experience handling technical problems tactfully

Bring your customer support passion to Brex and make a meaningful impact in finance tech.
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📌 Brex Customer Experience Specialist (Alberta)
🏢 Brex
📍 Alberta