Explore an engaging Bilingual Service Desk Agent role in Montreal, providing vital first-level support for technical issues. Your focus will be on delivering exceptional service to users via multiple channels including phone and remote assistance.

In this Tier 1 Deskside Support position, you will collaborate with the IT team while troubleshooting hardware, software, and desktop problems. You will gain hands-on experience with Microsoft Windows 10 and Active Directory, contributing to both user satisfaction and ongoing IT projects.

Key Responsibilities:
• Assist users with hardware and software troubleshooting
• Manage and prioritize service requests efficiently
• Liaise with internal support teams for resolutions
• Create and upkeep technical documentation
• Participate in technical project initiatives

Requirements:
• A diploma or degree in IT or related field
• At least 1 year of help desk support experience
• Familiarity with Microsoft Office 365 and SCCM
• Robust communication skills in English and French
• Capacity to work flexibly on rotating shifts

Capitalize on your technical skills and bilingual expertise in this essential support role in Montreal.
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📌 Montreal Tier 1 Bilingual Support Agent (Quebec City)
🏢 TEEMA
📍 Quebec City