Join Harvey as a Mid-Market Customer Success Manager and redefine client success in the legal tech space. Champion the integration of our revolutionary AI platform for enhanced client workflows.

In this role, you will be instrumental in ensuring clients adopt Harvey’s technology effectively, serving as their trusted advisor. Managing relationships with over 40 mid-market clients, you will focus on delivering an exceptional customer experience through implementation, training, and the creation of scalable processes. Candidates should bring a strategic mindset and proven client management skills.

Key Responsibilities:
• Guide client onboarding with strategic implementation
• Train end users on Harvey's AI solutions




• Maintain primary contact with mid-market clients
• Develop documentation and process materials
• Utilize metrics to ensure client satisfaction

Requirements:
• Proven experience in high-volume client management
• Excellent stakeholder communication skills
• Ability to balance competing tasks efficiently
• Team-oriented with a focus on empathy and collaboration
• Familiarity with Salesforce and Catalyst is advantageous

Join Harvey to impact how legal and qualified services thrive using innovative technology.
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📌 Mid-Market Customer Success Manager Role (Ontario)
🏢 Harvey
📍 Ontario