Shape the future of customer engagement at Tofu in Toronto through a hybrid full time Head of Customer role. Own the complete customer journey from onboarding to renewals, driving engagement and success.
This leadership position requires collaboration with the CEO to implement a customer strategy that targets $10M in ARR. Your role will encompass building customer functions, ensuring rapid customer value realization and managing account health. An analytical mindset is essential for addressing complex customer challenges.
Key Responsibilities:
• Oversee customer lifecycle: onboarding, engagement, renewals
• Ensure customers reach first value quickly
• Lead regular engagement meetings and monitor account health
• Influence product development with customer insights
• Create and implement customer success frameworks and team
Requirements:
• 5-10+ years in customer success or similar roles
• Start-up experience preferred
• Background in SaaS revenue generation
• Analytical and somewhat technical aptitude
• Resilient and autonomous in approach
Elevate Tofu's customer engagement strategy in this key Toronto-based role.
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