Drive innovation at Loblaw Digital as a User Experience Research Lead on a 12-month contract. Champion customer insights, leading research initiatives that elevate eCommerce experiences nationwide.

This pivotal role involves leading a talented research team focused on customer experience advocacy across Canada. You’ll work in collaboration with various departments, framing impactful research strategies that enhance product roadmaps and long-term business planning. Your robust leadership will ensure integration of customer feedback into all business decisions, aligning product developments with consumer needs.

Key Responsibilities:
• Direct a research team embedded in core business practices
• Manage Voice of Customer initiatives and key research partnerships




• Mentor and build skills in high-performing researchers
• Drive initiatives to uncover complex business solutions
• Provide insights for strategic business planning and vision

Requirements:
• 5+ years of quantitative research experience
• At least 3 years of team management and coaching
• In-depth understanding of AI tools and their applications
• Experience with large-scale multi-method studies
• Strong communication skills with senior stakeholders

Lead research effort at Loblaw Digital to champion customer-centric product innovations and create meaningful impact.
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📌 User Experience Research Lead at Loblaw Digital (Ontario)
🏢 Loblaw Companies
📍 Ontario