Join BMO as an Application Operations Leader ensuring high availability of mission-critical banking services. Drive incident management and service stability in a 24/7 support environment.
In this leadership role, you will manage a team responsible for the operational support of vital banking applications. You’ll focus on incident resolution, production readiness, and fostering collaboration with stakeholders. Ensure compliance with service-level objectives while implementing improvements for better system performance and customer satisfaction.
Key Responsibilities:
• Direct Major and Critical Incident management activities
• Coordinate rapid response to service disruptions
• Guide Level 2 investigation and issue resolution
• Lead problem management and drive continuous enhancements
• Participate in go-live activities for production changes
Requirements:
• Over 7 years of technology experience in application operations
• Minimum 3 years leading operational support teams
• Familiarity with regulatory compliance in Banking
• Robust analytical skills for problem-solving
• Degree in Computer Science or relevant technical field
Lead BMO's commitment to operational excellence and continuous improvement in banking application support.
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