Join Citi's Securities Services as an Application Support Analyst, focusing on critical data platform operations and client service delivery. This role offers a blend of hybrid work and technical engagement.

Citi’s Data & Client Platforms team is expanding, and they need a Senior Production Support Analyst to provide operational excellence. This position is essential for managing client-impacting incidents and analyzing data to enhance operational efficiency. You will coordinate incident management and work on modernization projects involving cloud adoption and streamlined services.

Key Responsibilities:
• Manage production support and incident investigations
• Ensure seamless transitions with regional handovers
• Communicate effectively with client-facing teams




• Drive problem management to reduce incidents
• Contribute to automation and monitoring improvements

Requirements:
• Minimum 5 years in production management or application support
• Proficient with SQL for database troubleshooting
• Experience with ITRS Geneos and its administration
• Practical experience in scripting for operational tasks
• Bachelor’s degree in relevant technical field

Leverage your expertise at Citi, enhancing client services and supporting transformative platform changes.
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📌 Citi Application Support Analyst Role (Ontario)
🏢 Citi
📍 Ontario