Drive climate action initiatives as a Customer Success Manager at Carbonhound in downtown Toronto. Utilize your expertise in carbon reduction and customer relations to support businesses in their sustainability journey.
Carbonhound, a B-Corp certified platform, seeks a proactive Customer Success Manager in a hybrid role. This pivotal position involves managing post-sale customer relationships, onboarding, and retention strategies. Your responsibilities will encompass helping clients with data collection, emissions calculations, and developing effective reduction plans.
Key Responsibilities:
• Own end-to-end customer relationship management • Conduct proactive check-ins and success sessions • Guide customers in navigating Carbonhound’s services • Identify retention risks and implement strategies • Prepare clients for sustainability reporting requirements
Requirements: • Experience in delivering GHG inventory reports • Proven track record with 250-1000+ employee companies • Solid understanding of carbon accounting frameworks • Exceptional communication and organization skills • Passion for climate action and decarbonization solutions
Enhance customer success and drive impactful climate initiatives at Carbonhound in Toronto. #J-18808-Ljbffr