Own recurring OEM billing and usage reconciliation processes in partnership with Finance and OEM partners
Prepare and validate monthly usage, billing, and invoicing data for Finance
Coordinate OEM/partner meetings and support internal roadmap communications
Track and report OEM roadmap items, CSFs, and epic status
Track OEM-related engineering investment using LinearB and maintain Confluence reporting records
Triage and respond to OEM-related operational requests
Maintain process documentation and product notifications for OEM partner support teams
Administer customer onboarding runbooks, RACI ownership, and approval workflows
Manage approval and exception processes for non-standard account onboarding requests
Coordinate dependencies related to order fulfillment, account provisioning, and pricing/package changes
Identify process gaps, data discrepancies, and automation opportunities
Contribute product requirements and user stories for platform initiatives
Support data accuracy for metrics and business dashboards used in Product Management leadership reporting
Partner with Product Management, Engineering, Finance, and Business Operations
Provide product management support for an Engineering squad
Requirements Bachelor's degree in Business, Operations, Engineering, or equivalent experience
3–5 years of experience in operations, business analysis, program coordination, or product operations, ideally in B2B SaaS
Strong organizational skills and ability to manage concurrent cross-functional workstreams
Ability to interpret usage reports, reconcile spreadsheets, and partner with Engineering and Finance on data quality
Scripting or SQL is a plus
Experience maintaining or authoring runbooks, SOPs, and RACI matrices
Experience supporting billing,



invoicing, or usage reconciliation processes is highly desirable
Experience with or exposure to OEM partnership models or enterprise software billing is a plus
Familiarity with cloud platforms, SaaS products, cloud brokers, or integration middleware is an asset
Clear written and verbal communication skills for cross-functional collaboration
Familiarity with Jira, Confluence, LinearB, Excel, or Power BI is a plus
Basic familiarity with Agile/Scrum practices, including writing user stories and backlog grooming, is a plus
PMP or similar certification is not required
Ability to work independently, improve documented processes, and manage competing priorities
Core Competencies Demonstrates expertise in OEM billing processes, usage reconciliation, and cross-functional collaboration with Finance and Engineering. Proficient in managing operational workflows, maintaining documentation, and supporting product management initiatives in a B2B SaaS environment.
Highest-signal resume keywords OEM Billing Management
Usage Reconciliation
Cross-Functional Coordination
Data Quality Assurance
Process Documentation
ATS Optimization Keywords Hard Skills Operations Management
Business Analysis
Program Coordination
Scripting
SQL
Runbook Authoring
SOP Development
RACI Matrix Maintenance
Agile Practices
User Story Writing
Soft Skills Solid Organizational Skills
Clear Communication Skills
Ability to Work Independently
Problem-Solving Skills
Time Management
Certifications & Qualifications PMP Certification
Industry Keywords B2B SaaS
OEM Partnership Models
Enterprise Software Billing
Cloud Platforms
Integration Middleware
Tools & Technologies Jira
Confluence
LinearB
Excel
Power BI

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📌 Product Operations Lead – 8-10 month Contract (Quebec City)
🏢 Jobtailor
📍 Quebec City