Be a transformational leader at VML as a Senior Experience Strategist, driving omni-channel strategies for renowned brands. Lead customer experience initiatives that maximize engagement.
In this strategic leadership position, you will oversee the development of advanced customer engagement frameworks. Your insights will guide cutting-edge CRM strategies while collaborating with multi-disciplinary teams. This role offers the chance to influence high-impact marketing efforts across various platforms.
Key Responsibilities:
• Create strategic vision for customer interactions
• Architect innovative CRM frameworks for brand engagement
• Collaborate with teams to enhance customer experiences
• Lead qualitative and quantitative research for strategic insights
• Utilize analytics to optimize project outcomes
Requirements:
• 7+ years in customer experience or CRM strategy
• Mastery in digital marketing strategies and tools
• Expertise in data analytics and CRM platforms
• Strong storytelling and executive presentation skills
• Proven leadership in a collaborative agency setting
Utilize your visionary strategic thinking to enhance brand narratives and customer journeys at VML, shaping the future of customer engagement.
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