Take the next step in your career as a Production Support Analyst with Citi. This full-time role focuses on delivering comprehensive technical support for application environments.

In this intermediate analyst position, you will manage application support tasks, analyze incidents, and collaborate on software releases while assessing risks and ensuring compliance with organizational standards. Your work directly impacts operational efficiency and service quality within the organization.

Key Responsibilities:
• Manage application support queries and incidents
• Act as a communication link for users and internal tech groups
• Conduct application testing and evaluate post-release performance




• Analyze vulnerabilities and support compliance initiatives
• Document technical support processes effectively

Requirements:
• 2-5 years experience with monitoring and alerting tools
• Advanced knowledge of SQL and relational databases
• Experience with IT Service Management practices
• Basic programming skills for automation
• Solid understanding of network and cloud technologies

Apply your skills in troubleshooting and documentation to enhance operational effectiveness at Citi.
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📌 Production Support Analyst at Citi (Ontario)
🏢 Citibank (Switzerland
📍 Ontario