Drive your career forward as a Production Support Intermediate Analyst with Citi. This role focuses on delivering technical support and analytical insights to optimize application functionality and user experience.

You will act as a key point of contact between users and technical teams, resolving complex issues and participating in application lifecycle events. Your responsibilities will include applying analytical thinking, generating operational documentation, and supporting disaster recovery efforts. Collaboration with stakeholders will enhance your ability to influence outcomes and drive efficiency.

Key Responsibilities:
• Support users with technical application inquiries
• Analyze and document system risks and solutions
• Participate in application release processes




• Maintain up-to-date operational support documents
• Conduct root cause analysis for incidents and issues

Requirements:
• 2-5 years of industry experience
• Proficiency in monitoring tools like Grafana and Prometheus
• Expertise in relational databases and cloud technologies
• Solid analytical and troubleshooting abilities
• Bachelor's degree or equivalent experience

Utilize your technical proficiency to make a significant impact at Citi, supporting core business operations and improving service delivery.
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📌 Production Support Intermediate Analyst at Citi (Ontario)
🏢 Citigroup
📍 Ontario