Join PHSA as a Customer Support Specialist and deliver exceptional service through various communication channels. You'll be the first point of contact, helping to resolve inquiries effectively.

This role involves supporting internal and external customers by managing communication through phone, fax, email, and the internal ticketing application. You will work under the direction of the Team Coordinator, ensuring all interactions are handled with professionalism and empathy. Leveraging your problem-solving skills and understanding of policies, you will contribute to maintaining high quality service.

Key Responsibilities:
• Address customer inquiries with accuracy across platforms
• Utilize expertise to interpret legislation and resolve issues




• Deliver service in alignment with internal performance standards
• Collaborate with other teams for comprehensive support
• Guide customers in submitting correct forms and requisitions

Requirements:
• High school graduation with relevant coursework
• At least two years of customer service experience
• Previous call center experience advantageous
• Robust attention to detail and communication
• Ability to work under pressure in busy environments

Utilize your skills at PHSA to enhance customer satisfaction and support.
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📌 Customer Support Specialist PHSA (British Columbia)
🏢 Provincial Health Services Authority
📍 British Columbia