Join Tribute Technology as a Tier I Technical Support Specialist to enhance customer satisfaction through reliable technical support. Troubleshoot software issues via phone and email channels.

In this role, you will be integral to delivering top-notch customer service as you assist users with our comprehensive software solutions. The ideal candidate will demonstrate effective problem-solving abilities and a willingness to learn new concepts quickly. By resolving technical issues and creating tailored reports, you will enhance user experience and software functionality.

Key Responsibilities:
• Provide effective troubleshooting via customer phone calls
• Resolve inquiries submitted through email and tickets




• Use remote screen sharing for effective issue analysis
• Write custom reports based on customer specifications
• Contribute to documentation and knowledge updates

Requirements:
• Solid aptitude for technology and troubleshooting
• Experience in customer service support
• Basic understanding of SQL and reporting tools
• Ability to learn and apply new knowledge independently
• Proactive and detail-oriented work ethic

Support Tribute Technology’s mission while building your career in technical customer service.
#J-18808-Ljbffr

📌 Technical Support Specialist - Tier I Role (Manitoba)
🏢 Hirebridge
📍 Manitoba