Elevate IT service management as a Lead at Amica Support Office! This full-time role involves overseeing ServiceNow and enhancing overall service delivery efficacy.

Amica is looking for an IT Service Management Lead/Analyst to work from their Toronto office. You will focus on ServiceNow administration, lead initiatives for process improvement, and manage vendor relationships. Your ability to analyze complex issues and communicate effectively will be vital to success in this role.

Key Responsibilities:
• Spearhead ServiceNow administration and governance
• Implement ITSM processes for improved service
• Conduct Root Cause Analysis on incidents
• Facilitate Change Advisory Board meetings
• Ensure compliance with ServiceNow licensing agreements

Requirements:
• BA in information systems or a related field
• Minimum 3 years in ServiceNow administration/development
• ITIL foundations certification needed
• Experience with project management principles
• Solid problem-solving and communication ability

Utilize your ITSM expertise at Amica to promote effective service delivery and enhance user satisfaction.
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📌 ITSM Lead at Amica Support Office (Ontario)
🏢 Amica Mature Lifestyles
📍 Ontario