Become a vital part of Axon's mission as an Embedded Technical Account Manager. This hybrid role will allow you to connect deeply with customers while guiding them through the use of cutting-edge technology.
Based out of Manitoba First Nations, you'll be responsible for assisting key customers who rely on Axon's creative products for their operations. As a Technical Account Manager, you will develop expertise in Axon's Records and Productivity Suite and work closely with various teams to adapt solutions to meet unique client needs. Your role will heavily impact how effectively customers utilize technology in their workflows and achieve their operational goals.
Key Responsibilities:
• Serve as primary point of contact for key customers
• Provide technical expertise and training on Axon solutions
• Support functional testing and customer engagement initiatives
• Monitor and address technical support tickets
• Collaborate across teams to ensure customer success
Requirements:
• Bachelor’s degree or equivalent practical experience
• 4+ years in technical account management
• Experience with government or public safety sectors preferred
• Strong analysis and problem-solving abilities
• Effective communicator across technical interfaces
Drive real change by enhancing customer satisfaction with Axon's state-of-the-art solutions.
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