Serve as the professional face of building security — delivering hotel-quality concierge service and maintaining a safe, welcoming environment for residents and guests in high-rise communities across Windsor, Essex County, and Toronto/GTA.
Job Responsibilities
Deliver hotel-style front desk concierge service, including resident access management, visitor registration, and lobby administration
Maintain a qualified presence and continuously build a positive reputation as the visible face of building security
Resolve conflicts calmly and effectively using communication and de-escalation, ensuring property rules and regulations are consistently upheld
Provide timely support to Property Management, contractors, and on-site staff as required
Demonstrate a proactive commitment to ongoing training, including emergency response procedures and communications protocols
Qualifications
Valid Ontario Security Guard Licence in good standing (or actively working toward one)
2+ years of proven customer service experience — hospitality or concierge background is a strong asset
Outgoing, people-first personality comfortable with high-volume resident and visitor interaction
Enthusiastic team player who takes pride in delivering quality service under pressureAbility to manage multiple situations simultaneously while maintaining composure and service standards
Standard First Aid and CPR Level C certification is an asset
Additional industry certifications (Use of Force, NFPA, First Aid) are an advantage
Professional appearance and demeanour; availability for days, evenings, or overnights