Join Epiroc's team in Timmins as a Key Account Customer Care Representative. This onsite position focuses on commercial support and inventory management in a thriving industry.

You will be responsible for managing customer inquiries and technical support while collaborating with internal teams. With over five years in the Heavy Equipment sector, you'll resolve issues related to parts availability and deliver outstanding service. Your role will also involve warehouse operations and maintaining inventory accuracy.

Key Responsibilities:
• Provide support on parts inquiries and pricing accuracy
• Coordinate with sales and technical services for customer satisfaction
• Handle complaints, returns, and order fulfillment processes
• Conduct inventory management tasks,



including audits
• Maintain strong customer relationships through effective communication

Requirements:
• High school diploma required; preferred post-secondary education
• Five years of experience in customer service or technical support
• Robust problem-solving and organizational skills
• Proficient in ERP systems; M3 familiarity advantageous
• Willingness to acquire forklift certification

Drive Epiroc's commitment to innovative customer solutions while managing key accounts.
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📌 Key Account Customer Care Representative (Ontario)
🏢 Epiroc Group
📍 Ontario