Join DRMG as a Senior Manager, Client Experience, based in Oakville, Ontario, and redefine client support strategies. This full time role emphasizes customer-first service and continuous improvement.

You will manage the Client Services department, focusing on the end-to-end experience for clients and stakeholders. This position empowers you to transform reactive measures into proactive strategies that enhance client retention by optimizing workflows through established standards. You will engage with cross-functional teams for seamless service delivery, setting the bar for excellence in communications.

Key Responsibilities:
• Lead and develop Client Services and Graphics teams
• Map and enhance the client journey using performance metrics




• Enforce service level agreements and operational benchmarks
• Handle escalations and ensure effective conflict resolution
• Maintain integrity of CRM data for client insights

Requirements:
• Business Administration or Marketing degree preferred
• 5+ years in customer service or operations management
• 2-3 years in a leadership role
• Previous experience in print or marketing sectors
• Proficient in CRM management and data analysis

Shape successful client experiences and foster a motivated team environment at DRMG.
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📌 Client Experience Senior Manager Role (Ontario)
🏢 Direct Response Media Group
📍 Ontario