Elevate your career with Seequent as a Data Solutions Support Specialist, working in a hybrid role to provide landmark customer support. Your expertise will guide clients through technical inquiries.

In this pivotal role, you'll act as both a first and second point of contact for customers worldwide. Your primary focus will be delivering exceptional technical assistance and supporting customer implementations. Collaborate closely with technical and sales teams to create and maintain quality service levels to elevate customer satisfaction.

Key Responsibilities:
• Respond to customer inquiries via email and phone
• Facilitate onboarding and training activities
• Develop and update self-help resources
• Work with cross-functional teams to achieve goals
• Identify gaps and suggest process improvements

Requirements:
• 3+ years in customer support
• Experience in data management and automation
• Relevant post-secondary education
• Robust technical aptitude in software tools
• Excellent relationship-building skills

Contribute to Seequent’s mission and empower customer success through your technical problem-solving abilities.
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📌 Seequent Technical Support Specialist (Ontario)
🏢 Seequent
📍 Ontario