Elevate your career as a Retail Operations Lead with FIKA, guiding staff and ensuring outstanding service in a vibrant retail atmosphere. Drive team performance while managing daily store activities.

Join FIKA Company as a Retail Experience Lead responsible for overseeing operations from opening to closing. In this vital role, you’ll mentor staff, maintain high store standards, and ensure a compliant and knowledgeable team. Your experience will help in delivering excellent customer interactions and addressing any issues professionally.

Key Responsibilities:
• Supervise staff and model best practices
• Manage the opening and closing procedures including alarms
• Provide high-level customer service and product knowledge
• Assist in training new team members
• Address and resolve customer inquiries as needed

Requirements:
• Minimum of 2 years in retail required
• High school diploma or GED is essential
• Solid conflict resolution and negotiation abilities
• Must have clear criminal record
• Obtain provincial cannabis certification

Shape the customer experience at FIKA and demonstrate leadership while fostering an enriching team environment.
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📌 Retail Operations Lead at FIKA (Ontario)
🏢 Friendly Stranger
📍 Ontario