Become a critical advocate for clients as Klir’s Onboarding Success Manager. This role guides water utility customers through their onboarding journey, ensuring a smooth transition to our platform.
As the Onboarding Success Manager, you will manage the entire onboarding lifecycle with a focus on project management. You will be responsible for keeping clients updated on implementation timelines and guiding them to successful go-live, adapting Klir's systems to fit their operational processes.
Key Responsibilities:
• Oversee the complete onboarding journey for clients
• Create and manage detailed implementation plans
• Communicate project status, milestones, and risks
• Partner with Data Engineering for integration tasks
• Ensure readiness for live operations at launch
Requirements:
• At least 5 years in customer implementation management
• Experience in SaaS project lifecycle management
• Robust skills in coordinating multiple projects
• Exceptional communication for technical and non-technical clients
• Proficiency in project management tools
Lead impactful onboarding experiences that help water utilities thrive with Klir.
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