Join Scotiabank as the Customer Experience Lead in Port Alberni, BC, where you will guide a dedicated team in delivering outstanding service. Drive continuous improvement and customer satisfaction.

In your role as Customer Experience Lead, you will be responsible for managing, training, and supporting a high-performing team of Customer Experience Associates. Your focus will be on enhancing customer relationships and acting as the Officer in Charge to handle escalations and emergencies. Contributing to the branch's overall success includes identifying customer experience opportunities.

Key Responsibilities:
• Manage and mentor your team of Customer Experience Associates
• Deliver top-tier customer service that fosters loyalty




• Address emergencies and resolve customer escalations
• Identify ways to enhance customer experience in the branch
• Lead the adoption of recent policies and procedures

Requirements:
• Strong leadership skills for team development
• Team management experience is highly valued
• Availability for flexible working hours
• Prior banking experience preferred
• Proficiency in digital banking solutions

Enhance customer interactions and lead your team to success with Scotiabank in Port Alberni.
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📌 Scotiabank Customer Experience Lead (British Columbia)
🏢 Scotiabank
📍 British Columbia