KEEP PEOPLE PRODUCTIVE DURING OUR BUSINESS TRANSFORMATION

At Vitalus, technology enables how our people work - from corporate teams to manufacturing operations. As an IT Support Technician, you’ll be the frontline problem-solver who keeps employees connected, productive, and secure. If you enjoy practical troubleshooting, clear ownership, and work that directly protects business continuity, this role delivers real impact.

IS THIS YOU?
You bring robust troubleshooting skills and steady judgment and know when to escalate intelligently.
You communicate clearly with non‑technical users, stay calm under pressure and close the loop every time.
You’re motivated by reliability and impact, without using shortcuts or Bandaid solutions.

WHAT YOU’LL DO

Keep People Working
Triage, resolve, or escalate IT issues based on urgency and business impact
Keep users informed with explicit updates and realistic timelines
Document resolutions thoroughly to prevent repeat issues

Manage Devices & Access
Provision laptops, peripherals, and system access for recent hires
Execute secure off‑boarding and role‑change access updates
Maintain accurate device and asset records

Support Operational Technology




Respond quickly to production‑impacting issues
Support shared workstations, scanners, label printers, and warehouse systems
Identify recurring issues and contribute to permanent fixes

Protect Standards and Security
Follow established IT and security standards
Recognize risks and escalate security or compliance issues early
Document exceptions with transparent rationale

WHAT YOU’LL BRING
Diploma or degree in IT (or equivalent hands‑on experience).
2–5 years of end‑user IT support experience (Windows, Microsoft 365, devices, networking basics).
Experience with ticketing systems, device provisioning, and asset tracking.
Strong judgment, documentation habits, and follow‑through.
Clear, practical communication style with technical and non‑technical users.
Bonus: Experience supporting manufacturing or warehouse technology, MFA, or regulated environments.

If you take pride in fixing the right problems, preventing repeat issues and keeping people working without disruption, we’d love to see how you can make an impact at Vitalus.

📌 It Support Technician Abbotsford
🏢 Vitalus Nutrition
📍 Abbotsford