Customer Service Representative (Evenings – Closing)
Part-Time | Gold's Gym West Broadway
Gold's Gym is hiring a part time Customer Service Representative for evening closing shifts, with strong potential for growth. If you're outgoing, reliable, and passionate about fitness and customer experience, we'd love to connect.
About the Role
Schedule: 3–4 days per week (16–24 hours)
Availability: 5:15pm-11:15pm - Hiring for all days of the week
Commitment: No extended travel/time off during the first 4 months

What We're Looking For
Previous customer service experience (required)
Robust written and verbal communication skills
Fluent in English (additional languages are an asset)
Proficiency with Microsoft Office (Word, Outlook, Excel)
Experience with cash handling and POS systems
Solid problem-solving and critical thinking skills
Ability to work both independently and as part of a team
Reliable transportation or ability to commute easily
Able to lift 50lbs
First Aid certification (asset)

Key Responsibilities




Oversee front desk operations during evening closing shifts
Ensure the facility is properly secured and prepared for the next day
Greet and check in members and guests using proper procedures
Deliver exceptional customer service across phone, email, and in-person interactions
Direct guests and appointments to appropriate staff efficiently
Support guest check-in and onboarding processes
Handle daily cash reconciliation accurately
Assist the sales team with guest tours and membership support
Support prospect and member outreach via calls, texts, and emails
POS handling and end of night close out

What We Offer
A positive, collaborative team workplace
Complimentary gym membership
Employee discounts on Gold's Gym products and services

Gold's Gym British Columbia is an equal opportunity employer.
We thank all applicants for their interest; only those selected for an interview will be contacted.

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