Job Description

DUTIES:
Checking guests in and out of hotel
Processing guests accounts
Handling a cash float
Providing excellent customer service as per hotel and Brand standards
Selling and creating room reservations
To operate various standard office machines such as personal computer, various software, fax, calculator, phone, photocopy machine.
To determine and evaluate the guest requests in person or over the phone, and to written or verbal instructions.
Liaise in writing and verbally with guests, visitors, enquirers, and hotel staff.
Perform basic Front Desk tasks and clerical including reservations over the telephone, and ensure a smooth and accurate input.

QUALIFICATIONS:
Good command of the English language is essential, both written and verbal
Additional languages spoken would be an asset
Must be neat, skilled and well groomed




Must possess strong organization time management skills, attentive to details
Must be guest service focused
Knowledge of FOSSE (PMS) would be an asset
Excellent computer skills
Experience in a service related position is an asset
Must be able to stand for extended periods of time
Excellent communication skills
Positive attitude and outgoing personality is essential
Must be able to work shifts (days, evenings, weekends and holidays)
Other duties as assigned

Job Types: Full time

Job Types: Full-time, Permanent

Pay: $17.50-$18.00 per hour

Perks:
Extended health care

Work Location: In person

📌 Full Time Guest Service Agent Mississauga
🏢 Fairfield Inn & Suites
📍 Mississauga