We are looking for a motivated and well-spoken representative to join our team. This person will be responsible for communicating with customers, understanding their needs, and ensuring a smooth sales process. You will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
You are excited to help customers, are patient, empathetic, and passionately communicative. You are valuable at solving problems, are confident at troubleshooting, and will investigate if you don”t have enough information to resolve customer complaints. People like to be around you, and you bring a positive attitude everywhere you go.
Responsibilities
- Identify and assess customer needs to achieve satisfaction
Manage incoming calls and online inquiries
Build sustainable relationships and trust with customer accounts through open interactive communication
Answering potential customer questions and sending additional information
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Provide accurate, valid and complete information by using the right methods/tools
Keeping up with product and service information and updates
Creating and maintaining a database of current and potential customers
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Assisting on the warehouse floor as needed, including handling stock and fulfilling orders
Explaining and demonstrating features of products and services
Staying informed about competing products and services
Requirements
High school diploma or equivalent
Ability to multi-task, prioritize, and manage time effectively
Customer orientation and ability to adapt/respond to different types of characters
Proficiency in Microsoft Office
Excellent communication skills, both verbal and written
Solid phone contact handling and active listening skills
Ability to up-sell across products and product lines
Ability to work in both standing and sitting environments for 2 or more hours at a time
Capable of occasionally lifting up to 50lbs, as needed
We offer Competitive Remuneration, Profit Sharing, Health Spending Account and Training. Advancement opportunities will exist for the right person.
📌 Customer Support Agent Kelowna (Canada)
🏢 Canadian Restaurant Supply
📍 Canada
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