Join Manulife as the Assistant Vice President, Unified Digital in Toronto and lead transformative digital initiatives that improve customer access and engagement. This hybrid position requires expertise in digital transformation strategies.

In this pivotal role, you will oversee the digital optimization efforts for Manulife Canada's public sites and digital access solutions, ensuring alignment with business goals and customer needs. Your focus will be on creating a comprehensive digital roadmap, mobilizing teams, and delivering measurable outcomes that enhance customer experiences. Collaborate across departments to foster a unified digital strategy.

Key Responsibilities:
• Develop actionable strategies for public site optimization
• Lead customer identity and access initiatives




• Ensure interconnected digital journeys across platforms
• Establish steering committee governance for project oversight
• Inspire teams to prioritize customer-centric solutions

Requirements:
• Over 15 years of experience in digital strategy implementation
• Demonstrated success in leading complex portfolios
• Proficient in aligning diverse stakeholders and executing decisions
• In-depth knowledge of digital ecosystems and customer engagement
• Skilled in executive communication and stakeholder relations

Transform customer experiences at Manulife through strategic leadership and impactful digital initiatives.
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📌 Assistant Vice President of Digital Experience (Ontario)
🏢 Manulife Financial
📍 Ontario