Supervise a team of 7 unionized Financial Recovery Coordinators
Hire, coach, motivate, develop objectives, discipline, manage performance, and assign/delegate work
Ensure collection practices comply with legislation, policies, and established practices
Supervise collection, analysis, and evaluation of data to maximize Human Services revenues
Manage a complex portfolio across Ontario Works, Early Years and Child Care, and Peel Housing Corporation
Authorize weekly deposits and address overpayment internal appeals
Maintain security profiles and data integrity in financial systems and the recovery staff database
Resolve escalated client issues and respond to elected official inquiries
Authorize bankruptcy-related documents on behalf of the Region of Peel
Refer terminated client files to a private collection agency and manage client information inventory
Liaise with legal representatives, Service Canada, trustees, lawyers, insurers, municipalities, elected officials, and Regional Council
Manage annual revenue collection exceeding $3–4 million
Respond to Internal and External Auditor questions
Project and identify trends and risks through statistical analysis
Provide monthly reporting on collection activities
Provide input on the Recoveries Unit operational budget
Develop and implement processes using the Corporate Process Management and Improvement Methodology
Promote a client-centered, service-oriented, inclusive culture
Develop relationships across divisions and participate in cross-functional initiatives
Requirements Post-secondary education in Human Services or a related field, finance, or public administration,



or an equivalent combination of education and experience
Five years of related work experience
Demonstrated formal leadership experience and skills; minimum 2 years preferred
Understanding of leading within a unionized environment
Working knowledge of Ontario Works, ODSP, Bankruptcy, Housing Services, CCEYA, MFIPPA, Child and Family Services, and Residential Tenancy legislation
Working knowledge of SAMs, OCCMS, CSPay, CMS, HTI, Power BI, and Microsoft Office
Knowledge of social assistance programs, social services, municipal and provincial government, and community resources
Knowledge of WSIB, OSAP, Service Canada programs, immigration and sponsorship, bankruptcy, Family Responsibility Office, collections, and portability processes
Effective time management and deadline management skills
Proven organizational and detail-oriented skills
Political awareness and ability to respond with tact and diplomacy
Strong research, analytical, problem-solving, and quantitative skills
Ability to identify issues, evaluate options, and implement practical solutions
Interpersonal skills for liaising with internal and external stakeholders
Sound judgment and critical thinking skills
Experience applying change management principles and methodologies
Strong customer service skills




Working knowledge of Corporate Process Management and Improvement Methodology
Short- and long-term planning skills for revenue collection, risk management, and budget management
Ability to present to internal and external audiences
Commitment to diversity, equity, and inclusion
Off-site work location must be within Ontario
Core Competencies Demonstrates expertise in financial recovery management, including compliance with legislation and effective team leadership within a unionized environment. Proficient in data analysis, revenue collection strategies, and stakeholder engagement to enhance service delivery and operational efficiency.
Highest-signal resume keywords Financial Recovery Management
Team Leadership in Unionized Environment
Data Analysis and Reporting
Knowledge of Ontario Works and Bankruptcy Legislation
Change Management Principles
ATS Optimization Keywords Hard Skills Data Analysis
Revenue Collection
Budget Management
Statistical Analysis
Process Improvement Methodology
Client Issue Resolution
Performance Management
Organizational Skills
Time Management
Problem-Solving
Soft Skills Interpersonal Skills
Political Awareness
Tact and Diplomacy
Customer Service
Commitment to Diversity and Inclusion
Industry Keywords Human Services
Social Assistance Programs
Municipal and Provincial Government
Community Resources
Financial Systems Compliance
Unionized Workplace
Ontario Works
Child and Family Services
Residential Tenancy Legislation
Bankruptcy Processes
Tools & Technologies SAMs
OCCMS
CSPay
CMS
HTI
Power BI
Microsoft Office

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📌 Supervisor, Recoveries (Ontario)
🏢 Jobtailor
📍 Ontario