Enhance client relations at Assent as a Senior Customer Success Manager. You'll oversee project plans and ensure successful execution aligned with client goals and satisfaction.
In this senior role, you will engage with stakeholders to identify client needs and develop tailored solutions. Your ability to analyze program results will help inform strategic decisions and drive improvements, ensuring customers realize the value of their subscriptions. An emphasis on communication and collaboration is essential for success in this position.
Key Responsibilities:
• Manage the overall customer health of assigned accounts
• Lead high-level sessions with clients to align strategies
• Identify improvement opportunities through program analysis
• Provide consultation and recommendations to internal teams
• Maintain up-to-date communications in CRM
Requirements:
• 6+ years in client-facing roles within customer success
• Relevant degree or equivalent working experience
• Robust experience in consultative management
• Advanced data management and Excel skills
• Proficient in MS Office Suite and Google Apps
Utilize your expertise in customer success to propel Assent’s client partnerships to greater heights.
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